Guest Services

Guest Services offers resources for a smooth arrival, stay and departure from Seattle Children’s. Our staff will partner with you to help make coming and leaving the hospital less stressful. We are here to assist you with your plans so you can focus on your child’s care.

Services We Provide

• We provide information on places to stay while your child is a patient at Seattle Children’s.
• Transportation on our Guest Services shuttle. We can take you to and from Sea-Tac Airport, Boeing Field, the Greyhound bus station, the Amtrak train station (King Street Station) or Seattle ferry terminals with at least one business day notice.
• Information to help you prepare for your clinic visit, surgery or hospital stay
• Information about contacting your state Medicaid for transportation and lodging options:
  • Washington (PDF) (Amharic, French, Somali, Spanish, Vietnamese)
  • Alaska (PDF)
  • Montana (PDF)
• Giving you directions to the hospital
• Help finding your way around the hospital, including entrance hours and patient visiting hours, and how to get to and from Ronald McDonald House (PDF)
• Connecting you with services within the hospital
• Telling you about amenities near the hospital
• Packets of information for families coming from other regions
• Resources for Patients and Families

Related Services and Phone Numbers

• Care Coordination: 206-987-0355
• Child Life (Playroom): 206-987-4433
• Driving Directions: 206-987-2226
• Family Resource Center: 206-987-2201
• Security Entrance Coordinator: 206-987-3360
• Guest Services: 206-987-9330; 866-987-9330 (toll-free)
• Guest Services Shuttle: 206-987-RIDE (7433) (One business day notice recommended to guarantee accommodations)
• Interpreter Services: 206-987-5010; 866-583-1527 (toll-free interpreting service)
• Patient and Family Relations (comments and suggestions): 206-987-2550
• Ronald McDonald House: 206-838-0600 (Front Desk), 206-838-0610 (waitlist)
• Seattle Public Bus Information: 206-553-3000
• Security/Lost and Found: 206-987-2030
• Social Work Intake: 206-987-2760
• Spiritual Care: 206-987-2000 (ask for chaplain)